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Launch Wholesale Conferencing provides you with all the tools necessary to understand your costs, revenues, Gross Profit and customer Conferencing activities. Taking it one step further, we give you the tools to actually drive revenues. All reporting is online, available 24/7 and each is exportable to Excel to enable further customized reporting functionality. Access to your reporting is password protected, allowing you to control the level of access to information throughout your entire organization. For example, key management personnel might have access to all reports, Customer Service to only 3 reports and individual sales reps might have access to only their personal customers’ information that is contained in 2 reports. Together, we can define and set those parameters and provide you with the online tools to add, delete or change access levels at any time.
 
   



 
   

This monthly report gives you a high level snapshot of your customer’s Conferencing usage. It identifies the aggregate, pre-tax retail charge for each of your clients based on the individual rates that you have set. The report provides a 1-line summary of Conferencing charges on a per client basis for the previous month. The summary captures all billable services provided to your clients such as the Toll usage, Conferencing Bridge usage, Webconferencing usages and any other applicable charges.


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This monthly report identifies revenue, cost and gross profit contributions by each retail client. A summary of overall revenue and gross profit associated with your Conferencing program is also provided. If you are pointing your own Toll Free numbers to our facilities, we would track the Toll associated Gross Profits based upon your actual network cost. This reporting provides your management personnel with exact Gross Profit by client and by the entire Conferencing portfolio.


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This monthly report provides a 12-month look at revenue for all retail clients. Trends are quickly identified since the tool allows you to identify clients that are growing, stagnating or undergoing churn. Because you control access levels, your individual Sales Reps would see only their specific accounts. You are then able to proactively address the situation and potentially influence the direction of a client’s activities.


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This report is updated daily and provides a summary view of the Conferencing activity for all clients over any specified time frame. With this report, you can see both a summary of the aggregate usage of all clients as well as individual customer specific summaries. This is useful for sales people to quickly check the Conferencing activity of their customers and for management to rank clients by size.


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This is a daily report that shows a 1-line summary of every conference call that took place from the previous day. You see both a summary of the total usage of all clients as well as customer specific Conferencing details. It is a great tool for an individual sales representative to follow up on anticipated conferencing activity.


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This report is updated daily and provides the date, time and contact information for each user once they have completed their 3rd call using your service. It can be created for any specified time frame. This allows you the ability to proactively conduct a Customer Service call to thank them for using your service, gage their level of satisfaction and solicit a referral if appropriate.


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This report is updated daily and provides the date, time and contact information for each user that has tried your service for the 1st time. It can be created for any specified time frame. This allows you the ability to provide either a Customer Service welcome call or email, thanking a new user for using your service. You can differentiate yourself from the competition by sending a Welcome/Thank-you email to each new user within 24 hours of their 1st use of your service.


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