UpIn30 Home Enunciate Home Wholesale Reporting contact us
       
Launch's Service Offering
 
Flexible Branding
Leveraging Launch’s Service Portfolio
Billing Integration
Account Provisioning
Customer Service
Sales Support/Customer Acquisition
User Packages
Access to Information

Put the power of Launch Conferencing’s market leading services behind your Conferencing program. From service delivery to billing, to customer and sales support, Launch offers solid, flexible options that will ensure a fast start with minimal to no system integration.

All of our services can be delivered to you reflecting your corporate brand. By leveraging our powerful service offerings and sales experience, Launch will ensure the maximum take rate within your client base at maximum margins.


Launch Benefits
   
  Flexible Branding
 

Launch can deliver any service offering in a manner that reflects your corporate brand. Your clients would never know that you are not using your own facilities to deliver the service. All online service offerings can use your public website as an entry portal.


  Leveraging Launch ’s Service Portfolio
 

All services offered by Launch Conferencing can be offered to your clients through the Launch Wholesale Conferencing Program. As an innovative Conferencing market leader, you will have full access to all new services as they are developed by Launch.


  Billing Integration
 

Our sophisticated billing systems enable us to provide you with electronic Call Detail Records in a format that plugs in to your existing billing platform for the simplest billing integration in the industry. We can enable you to report all call details on your existing billing format or we can deliver summary reporting coupled with a Web-based Online Reporting Module. Like all of our services, this can reflect your branding.


  Account Provisioning
 

Launch will provide you with a secure, password protected administrative website to add and manage your accounts. This simple application will allow you to administer your client base in real-time, easily adding new accounts, modifying existing accounts and setting the retail rates on a per client basis.

Along with the administrative site for account provisioning, Launch will train all personnel required on your end. Further to the training, we provide you with a dedicated line into our support team to help your people whenever they need it.


  Customer Service
 

Through your Online Real-Time Administration site, your customer service agents will be able to fulfill all conferencing Customer Service requests. Launch can fulfill this aspect of the service on your behalf if you wish.


  Sales Support/Customer Acquisition
 

Launch will support your sales efforts in the following ways:

Training
We will provide extensive conferencing sales training to your team. We will provide detailed analysis of the industry, the competition, vertical markets and opportunity recognition. Each member will receive a customized sales kit as a resource tool.

Consultation
Launch will consult one on one with your sales personnel on specific opportunities as they arise. This can include anything from pre-sales strategy sessions to joint sales calls with Launch acting as your organization’s in-house conferencing expert.

RFP Bid and Sales Proposal Support
Launch will work with your personnel to draft your organizations responses to RFPs. We will provide your team with customized templates of conferencing specific sales proposals.


  User Packages
 

Our systems automatically identify all new Conferencing Moderators, generates a Welcome Package and mails it out on your behalf. Distribution of this information is essential in maximizing user acceptance and conferencing usage.

Branded to your specifications, the packages consist of the following:

A plastic wallet card (includes dial-in information for the user)
A user guide for the Teleconferencing service
A user guide for the Webconferencing service
A welcome letter from Client Services


  Access to Information
 

Launch Conferencing will provide your organization’s clients with the most sophisticated access to information in the industry. They will be able to see their conferencing usage and call details online, anytime, 24/7. All information is automatically updated once every 4 hours. Information is presented on two levels – individual users would have access to only their information, while your client’s Administrative contacts would have access to their entire organization’s usage. Like all of our services, this industry leading reporting can reflect your brand.